Privacy policy
Privacy Policy
Last updated: March 12, 2026
CROWNÉRA operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a personalized shopping experience (the “Services”). CROWNÉRA is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our Terms and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect
When we use the term “personal information”, we refer to information that identifies you or can be reasonably linked to you. This does not include anonymized data that cannot be associated with you.
Depending on how you interact with us, we may collect:
- Contact information (name, billing/shipping address, phone number, email)
- Payment information (payment method, transaction details)
- Account information (username, password, preferences)
- Transaction data (orders, purchases, returns)
- Communication (customer support messages)
- Device information (IP address, browser, device type)
- Usage data (how you interact with our website)
How We Collect Data
We collect personal information:
- Directly from you (when you place an order or contact us)
- Automatically (through cookies and similar technologies)
- From service providers (e.g. Shopify, payment providers)
- From partners or third parties
How We Use Your Information
We use your data to:
- Process orders and payments
- Deliver products and manage shipping
- Provide customer support
- Improve and personalize your shopping experience
- Send marketing communications (if applicable)
- Prevent fraud and ensure security
- Comply with legal obligations
Sharing of Information
We may share your personal information with:
- Shopify and service providers (payments, shipping, hosting)
- Marketing partners (for ads and analytics)
- Legal authorities if required by law
- Business partners in case of mergers or legal processes
Shopify
Our store is hosted on Shopify. Shopify processes your data to provide and improve the Services. Data may be transferred outside your country.
For more details, please visit:
https://privacy.shopify.com/en
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Children’s Data
Our Services are not intended for children under 16. We do not knowingly collect data from minors.
Data Security & Retention
We implement security measures, but no system is completely secure. We retain your data only as long as necessary for legal and operational purposes.
Your Rights
Depending on your location, you may have rights such as:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Data portability
- Opt-out of marketing communications
To exercise your rights, contact us at:
crownerahairshop@gmail.com
Complaints
If you have concerns, you may contact us or your local data protection authority.
International Transfers
Your data may be processed outside your country. We use standard legal safeguards where required.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact
If you have any questions about this Privacy Policy, please contact us:
Email: crownerahairshop@gmail.com
Address: Rütiweg 94, Ostermundigen, 3072, Switzerland